Trades and Services

Hutchinson Builders engages many different trades as subcontractors to complete works within your apartment, i.e. electricians, joinery installers, plumbers, painters etc.

Once they have completed their scope of work within the building, they will proceed to their next contract or job. Under the contract with Hutchinson Builders, they are obligated to return and fix any identified defects or rectification items. Hutchinson Builders manages those relationships to rectify items as promptly and efficiently as possible.

The most streamlined and least disruptive approach to managing rectifications across the building is to have trades attend to non-urgent items in a bulk rectification day or series of days.

Trades and Services

Reporting Non-Urgent Items

If you identify any concerns following settlement, we ask that you collate and submit items as soon as possible, within 7 days of settlement.

Agreed rectification items across the building will be compiled, and Hutchinson Builders will coordinate the relevant trades to return.

Typically, Hutchinson Builders will request access to your apartment for the full day/s, and a member of their team can provide supervised access to any work should you not be in attendance and are happy for them to do so.

Hutchinson Builders will endeavour to close out your items within 60 days of agreement with your rectification list. This timeframe is on the basis that you have supplied your list of items within a week of settlement.

Items raised after this period may take longer to resolve, especially where multiple trades need to be coordinated. Should Hutchinson Builders anticipate any items taking longer than this timeframe (for instance, due to supply delays or significant labour shortages), we will keep you updated.

Items that are urgent or affect the liveability of your apartment will be escalated for attention, with the timeframes determined and communicated on a case-by-case basis.

Reporting Non-Urgent Items

Rectification Item Notification & Submission Form Link

All rectification items are to be submitted through the online Dawn DLP Rectification Submission Form HERE.

As part of your submission, please ensure clear photos are provided for each item. They should demonstrate the following:

  • Photo 1 – Item close-up, in detail and in focus
  • Photo 2 – Item in context, showing us where the item is located within your apartment

 

These actions will greatly help with expediting the process of review and rectification.

Please note rectification items will not be accepted by phone or by word of mouth.  Please also do not raise non-urgent items directly with trades, caretaking, or other Hutchinson Builders and Mosaic representatives. Items must be submitted via the above process or we cannot ensure your concerns are appropriately remedied.

Following receipt of your submission, we will arrange for Hutchinson Builders to review and confirm the agreed rectifications within 2 weeks. If required, we will arrange a suitable time for a Hutchinson Builders representative to assess the issue(s) in person.

Please keep in mind that Hutchinson Builders may arrange access to conduct rectification works before we issue you a formal response for your full list, due to the higher trade availability during the initial weeks following settlement.

All items agreed to be rectified and raised within the first week post settlement will be attended to within 60 days of agreement of your rectification list.

 

Before Raising Rectification Items

Please keep in mind that your pre-settlement inspection was your main opportunity to advise of any cosmetic concerns. Once you have taken possession and moved in, any scratches or marks on walls/floors/other surfaces are very unlikely to be considered a rectification item.

As a general note, design elements within your apartment that you like or dislike are not considered a rectification item (also known within the industry as ‘defects’).  Rectifications relate to damage or a blemish in the finish, except where it is due to natural variation within an organic product like timber or natural stone.

Functionality issues (for instance, a faulty appliance) are considered a rectification item.

There are Australian Standards and other building codes/tolerances that are applicable when assessing items raised.

Rectification Item Notification & Submission Form Link

Appliance and Aircon Issue Rectification

For appliance and air-conditioning issues, there will be a slightly different process for arranging rectification.

For the first six weeks following your move-in, please raise any operational issues with us via the Dawn DLP Rectification Submission Form here.

Beyond this period, we have supplied the details for the respective suppliers/installers for you to contact directly. As there is usually some specialist troubleshooting required, your concerns will be most efficiently addressed if you report the issue directly with the relevant company.

Please feel free to keep Mosaic Rectifications (rectifications@mosaicproperty.com.au) copied into any correspondence, as that will allow us to have some oversight of any issues that arise.

Appliance and Aircon Issue Rectification

Appliances

Your appliances have been supplied by Harvey Norman Commercial.

In the event of an appliance malfunction, please contact the relevant supplier on the details below, or the manufacturer directly. Warranty details can be found on the Warranties and Manuals page here.

 

Contact Details

Harvey Norman Commercial

Troy Collins

07 3297 3700 | troy.collins@au.harveynorman.com

 

Information required to access warranty:

Address: Dawn, 15 Peerless Ave, Mermaid Beach, QLD, 4218

 

Miele

1300 731 822

https://www.servicebooking.miele.com.au

 

Information required to access warranty:

Purchase/Project Reference Number (PRN): 4P3687LFW

Address: Dawn, 15 Peerless Ave, Mermaid Beach, QLD, 4218

 

Please reference your apartment number followed by the address details: Dawn, 15 Peerless Avenue, Mermaid Beach. You may also be asked to provide the warranty letter included on the Mosaic Residential App and here.

Appliances

Air-conditioning

Your air-conditioning system has been installed by Ridge Air Conditioning.

Air conditioning in the apartment is provided by a central fan coil unit system. Your air conditioning services the main habitable rooms in the apartment.

For optimum performance of your air conditioning unit, please close all windows and doors during operation. There may also be certain times of the year when you should use your internal blinds for shading in order to reduce heat gain from direct sunlight.

Condenser units are located in the service areas.

Please refer to the user manual provided on both the Mosaic Residential app and here for operating instructions.

In the event of any malfunction post DLP, please contact Ridge Air on the details below.

 

Servicing at Ridge Air

07 3205 6044 | servicing@ridgeair.com.au

 

Daniel Stringfellow

07 3205 6044 | daniel@ridgeair.com.au

 

Please ensure you keep up to date with the maintenance of your air-conditioning system, as per the recommended guidelines in your manual.

Prior to reporting any issues, please ensure all systems have been operated correctly and checked for abnormalities, as call-out fees may be charged for user errors or if the issue has arisen due to lack of maintenance.

Air-conditioning

Emergency Rectification Issue Notification

If you experience urgent apartment related issues such as lock outs, electrical faults, blocked drains, hot water issues or leaks, you are encouraged to engage the below recommended trades in the first instance.

Please note you may be liable for a call out charge if it relates to an issue you have caused, such as being locked out or a drain blockage due to lack of maintenance.

Locksmiths

SPL Security

 

 

07 55 888 111

 

Emergency apartment or common area issues

Residential Services Manager

 

1300 729 542  8.30am – 5pm | Monday – Friday

0455 346 452  Outside of business hours

 

Major incidents & emergencies

Police, Fire Brigade, or Ambulance

State Emergency Services (SES)

 

000

132 500

 

Within the 12-month defect liability period, please also email rectifications@mosaicproperty.com.au at your earliest opportunity to advise of the situation.

Emergency Rectification Issue Notification

Defect Liability Period

Dawn’s 12-month builder’s defect liability period (DLP) ends on 6 November 2024.

Following this time, you will need to raise any issues with the individual supplier or contractor under their warranty process (if applicable) or coordinate repairs with another tradesperson as a general wear and tear item.

To assist, we have collated relevant original supplier and installer details, which can be found here.

Should you have further questions or issues in relation to your apartment, you will need to contact the Body Corporate Strata Manager, who will be able to provide her feedback and/or advise on the next steps accordingly.

 

Stratacare

Sarah Pearson

07 5531 2622

sarah.pearson@stratacare.com.au

Defect Liability Period

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